Academy of Management Annals· 2020Q1· Review
Human Trust in Artificial Intelligence: Review of Empirical Research
- 2,356citations
- Q1SCImago
- 2020year
Short summary
This review synthesizes 20 years of research on human trust in AI, identifying AI's representation (robot, virtual, embedded) and machine intelligence level as key antecedents. It highlights tangibility, transparency, reliability, and immediacy for cognitive trust, and anthropomorphism for emotional trust.
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