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Journal of Interactive Marketing· 2014Q1

Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation

Linda D. Hollebeek, Mark S. Glynn, Roderick J. Brodie

Short summary

A new 10-item scale reliably measures consumer brand engagement (CBE) in social media, conceptualized as cognitive, emotional, and behavioral activity during brand interactions.

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Field: Sociology and Political Science

Sociology and Political ScienceSocial Sciences