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Journal of Public Administration Research and Theory· 2014Q1

Administrative Burden: Learning, Psychological, and Compliance Costs in Citizen-State Interactions

Donald P. Moynihan, Pamela Herd, Hope Harvey

Short summary

This paper introduces 'administrative burden' as a key concept to understand citizen experiences with government, defined by learning, psychological, and compliance costs.

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Field: Public Administration

Public AdministrationSocial Sciences