The American Review of Public Administration· 2012Q1
A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach
- 821citations
- Q1SCImago
- 2012year
Short summary
This article proposes a new "public service dominant" approach to public management theory, arguing that current theories are flawed by focusing on internal processes and manufacturing-based models, which fail to capture the interorganizational and service-oriented nature of public service delivery.
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Public AdministrationSocial Sciences