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Organization Science· 2026Q1

Navigating the Jagged Technological Frontier: Field Experimental Evidence of the Effects of Artificial Intelligence on Knowledge Worker Productivity and Quality

Fabrizio Dell’Acqua, Edward McFowland, Ethan Mollick, Hila Lifshitz et al.

Short summary

AI, specifically GPT-4, improved knowledge worker performance by 12.2% in task completion and 25.1% in speed on tasks within its capabilities, but decreased accuracy by 19% on a complex task outside its frontier.

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Information Systems and ManagementDecision Sciences