Organization Science· 2026Q1
Navigating the Jagged Technological Frontier: Field Experimental Evidence of the Effects of Artificial Intelligence on Knowledge Worker Productivity and Quality
- 138citations
- Q1SCImago
- 2026year
Short summary
AI, specifically GPT-4, improved knowledge worker performance by 12.2% in task completion and 25.1% in speed on tasks within its capabilities, but decreased accuracy by 19% on a complex task outside its frontier.
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