Expert Systems· 2026Q2

Evaluating Multimodal Emotion Recognition in Proactive Conversational Agents: A User Study

Adnana Dragut, Raquel Lacuesta, F. Xavier Gaya-Morey, Jose M. Buades-Rubio

0citations
Q2SCImago
2026year

Short summary

A study of 20 users interacting with a generative AI agent found that facial expressions (visual cues) were unreliable for detecting emotions, with users often maintaining a neutral 'poker face' even when feeling positive. Linguistic analysis of verbal expressions proved significantly more accurate.

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Field: Experimental and Cognitive Psychology

Experimental and Cognitive PsychologyPsychology