· 2018
Voice Interfaces in Everyday Life
- 695citations
- 2018year
Short summary
Voice User Interfaces (VUIs) are embedded into homes, but how users integrate them into social interactions remains underexplored. A month-long study of Amazon Echo use in homes, informed by ethnomethodology and conversation analysis, reveals how VUIs are methodically practiced and embedded into complex social settings like family dinners.
AI-generated from the title and abstract; the full text is not read.
Key points
- VUI integration into daily social interactions, especially in the home, is underexplored.
- A month-long study of Amazon Echo use in homes employed ethnomethodology and conversation analysis.
- Data shows VUIs are methodically practiced and embedded into complex social settings like family dinners.
- VUI use is finely coordinated with the sequential organization of talk.
AI-generated from the title and abstract; the full text is not read.
Abstract
Voice User Interfaces (VUIs) are becoming ubiquitously available, being embedded both into everyday mobility via smartphones, and into the life of the home via 'assistant' devices. Yet, exactly how users of such devices practically thread that use into their everyday social interactions remains underexplored. By collecting and studying audio data from month-long deployments of the Amazon Echo in participants' homes-informed by ethnomethodology and conversation analysis-our study documents the methodical practices of VUI users, and how that use is accomplished in the complex social life of the home. Data we present shows how the device is made accountable to and embedded into conversational settings like family dinners where various simultaneous activities are being achieved. We discuss how the VUI is finely coordinated with the sequential organisation of talk. Finally, we locate implications for the accountability of VUI interaction, request and response design, and raise conceptual challenges to the notion of designing 'conversational' interfaces.
The authors' abstract, as published at the source., 2018 · DOI ↗
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Field: Human-Computer Interaction
Human-Computer InteractionComputer Science