Journal of Dental Education· 2026Q2
Establishing a Patient Family Advisory Board in an Academic Dental Center
- 0citations
- Q2SCImago
- 2026year
Short summary
An academic dental center established a Patient and Family Advisory Board (PFAB) to gather nuanced feedback on non-clinical aspects of care, as patient satisfaction surveys yielded minimal actionable insights (99%+ satisfaction).
AI-generated from the title and abstract; the full text is not read.
Key points
- Dental clinics face challenges in gathering actionable patient feedback on non-clinical aspects of care.
- High patient satisfaction survey scores (99%+) provided limited data for improvement.
- A Patient and Family Advisory Board (PFAB) was established to collect nuanced feedback.
- PFAB focuses on non-clinical areas such as parking, scheduling, communication, and clinic navigation.
AI-generated from the title and abstract; the full text is not read.
Abstract
Problem (Why the Problem was Addressed)Dental School Clinics (DSC) strive to deliver patient-centered care within complex operational environments that can inadvertently marginalize patient and family voices.Surveys, while valuable, may not capture the nuance or empathy available through direct discussions.Our school is a mid-sized dental school that graduates 129 students per year.Our patient satisfaction surveys indicated that 99% or higher were satisfied and "would recommend us to their loved one."This left little information for improvement to our organization.Actionable patient feedback on critical, non-clinical, aspects of the patient experience such as parking, ease of scheduling, communication, and clinic navigation is often limited or unavailable.This lack of real-time information hinders the DSC's ability to rapidly identify and address systemwide concerns, hindering continuous improvement efforts and damaging the partnership between patients, families, and care providers.
The authors' abstract, as published at the source. Journal of Dental Education, 2026 · DOI ↗
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Field: Radiological and Ultrasound Technology
Radiological and Ultrasound TechnologyHealth Professions