Government Information Quarterly· 2019Q1
Defining digital transformation: Results from expert interviews
- 1,680citations
- Q1SCImago
- 2019year
Short summary
A new definition of digital transformation in the public sector, derived from expert interviews, outlines key drivers, processes, and expected outcomes.
AI-generated from the title and abstract; the full text is not read.
Key points
- Digital transformation in government is driven by changing citizen expectations and supranational agreements.
- Public administrators' definitions and approaches to digital transformation are not well-documented.
- The study derives a definition from expert interviews, covering reasons, processes, and expected outcomes.
- Expected outcomes include improved public service delivery, efficiency, transparency, interoperability, and citizen satisfaction.
AI-generated from the title and abstract; the full text is not read.
Abstract
Digital transformation approaches outside the public sector are changing citizens' expectations of governments' ability to deliver high-value, real-time digital services. In response to the changing expectations and triggered by supranational agreements, governments are changing their mode of operation to improve public service delivery, be more efficient and effective in their designs, and achieve objectives such as increased transparency, interoperability, or citizen satisfaction. However, beyond the availability of consultancy reports, there is little systematic insight into the way that public administrators themselves are currently defining digital transformation in their own day-to-day practices, how they are approaching digital transformation projects, and what their expected outcomes are. We provide an empirically-based definition of digital transformation derived from expert interviews and develop a conceptual framework with reasons for, processes to, and expected outcomes of digital transformation in the public sector.
The authors' abstract, as published at the source. Government Information Quarterly, 2019 · DOI ↗
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Field: Political Science and International Relations
Political Science and International RelationsSocial Sciences