The role of digital tools in the daily lives of adults with intellectual disabilities in Chile: perspectives from lived experiences

Abstract

Objectives: Digital technologies increasingly shape communication, organization, and decision-making in everyday life. For adults with intellectual disabilities, these tools may support autonomy and participation; however, their lived experiences with everyday digital technologies remain underexplored in Latin American contexts. This study examined how adults with intellectual disabilities in Chile experience the use of digital tools, focusing on perceived benefits, barriers, and areas for improvement. Methods: A qualitative study employed semi-structured interviews with 120 adults with mild to moderate intellectual disabilities recruited from nine community organizations across Chile. Interviews used accessible formats with simplified language and visual supports. Data were transcribed verbatim and analysed thematically framework. Results: Four interrelated dimensions shaped participants' experiences. Accessibility challenges-including complex navigation, cognitive overload, and fine motor or processing difficulties-limited use and confidence. Digital tools supported autonomy through reminders, alarms, and voice assistants facilitating daily routines and medication management. Messaging platforms, video calls, and entertainment applications fostered social connection and emotional well-being. Sustained use depended on accessible training, repetition, caregiver support, and personalized design. Conclusions: Findings highlight the need for inclusive digital technologies that address accessibility, personalization, and support to promote autonomy and meaningful participation among adults with intellectual disabilities.

The authors' abstract, as published at the source. International Journal of Developmental Disabilities, 2026 · DOI ↗