Academy of Management Review· 2021Q1
Artificial Intelligence and Management: The Automation–Augmentation Paradox
- 1,962citations
- Q1SCImago
- 2021year
Short summary
Organizations can achieve complementary benefits by embracing both AI automation (machines replacing humans) and augmentation (human-machine collaboration), rather than overemphasizing one, which can lead to negative outcomes.
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Information SystemsComputer Science