Journal of the Association for Information Systems· 2026Q1
Critical Failure Factors in ERP Implementation
- 89citations
- Q1SCImago
- 2026year
Short summary
Fourteen critical failure factors in ERP implementation were identified, with poor consultant effectiveness, project management effectiveness, and poor business process re-engineering quality emerging as the three most common.
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Key points
- Fourteen critical failure factors in ERP implementation were identified through a multiple case study methodology.
- Poor consultant effectiveness, project management effectiveness, and poor business process re-engineering quality are the three most common critical failure factors.
- The study interviewed various stakeholders including top management, project managers, team members, and consultants.
- An ERP life cycle framework was used to analyze problems across different implementation phases.
AI-generated from the title and abstract; the full text is not read.
Abstract
This study firstly examines the current literature concerning ERP implementation problems during implementation phases and causes of ERP implementation failure. A multiple case study research methodology was adopted to understand "why" and "how" these ERP systems could not be implemented successfully. Different stakeholders (including top management, project manager, project team members and ERP consultants) from these case studies were interviewed, and EPP implementation documents were reviewed for triangulation. An ERP life cycle framework was applied to study the ERP implementation process and the associated problems in each phase of ERP implementation. Fourteen critical failure factors were identified and analyzed, and three common critical failure factors (poor consultant effectiveness, project management effectiveness and poo555ir quality of business process re-engineering) were examined and discussed Future research on ERP implementation and critical failure factors is discussed It is hoped that this research will help to bridge the current literature gap and provide practical advice for both academics and practitioners.
The authors' abstract, as published at the source. Journal of the Association for Information Systems, 2026 · DOI ↗
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Management Information SystemsBusiness, Management and Accounting