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Industrial Marketing Management· 2026Q1

B2B customer referencing through boundary spanners and boundary objects in the health technology sector

Josefin; id_orcid 0009-0004-7932-0388 Wiik, Maria Ivanova-Gongne

Short summary

In health tech B2B sales, customer referencing acts as a boundary-spanning tool, with six distinct roles identified: Certification, Anchor, Bridge (boundary objects), and Ambassador, Integrator, Broker (boundary spanners).

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Field: Organizational Behavior and Human Resource Management

Organizational Behavior and Human Resource ManagementBusiness, Management and Accounting