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International Journal of Contemporary Hospitality Management· 2012Q1

The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions

Kisang Ryu, Hye‐Rin Lee, Woo Gon Kim

Short summary

Restaurant physical environment, food, and service quality significantly predict restaurant image, which in turn influences perceived value, satisfaction, and behavioral intentions.

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Field: Organizational Behavior and Human Resource Management

Organizational Behavior and Human Resource ManagementBusiness, Management and Accounting