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Journal of Workplace Learning· 2026Q2

Knowledge mobilization and work autonomy: from ambiguous directives to situated knowledge in public service delivery

Svetlana Norkin, Katriina Byström

Short summary

Public service employees transform ambiguous directives into actionable, situated knowledge through social interactions in team meetings, informal encounters, and digital forums, enabling work autonomy.

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Field: Human Factors and Ergonomics

Human Factors and ErgonomicsSocial Sciences