· 2020
PERFORMANCE PRODUCTIVITY AND QUALITY FRONTLINE EMPLOYEES IN SERVICE ORGANIZATIONS
- 517citations
- 2020year
Short summary
This study investigates how frontline employee performance, productivity, and quality are influenced by factors like coping resources, burnout, role stressors, and job engagement in service organizations.
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Sign in on the web to openField: Human Factors and Ergonomics
Human Factors and ErgonomicsSocial Sciences