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Journal of Business Research· 2018Q1· Review

The impact of virtual, augmented and mixed reality technologies on the customer experience

Carlos Flavián, Sergio Ibáñez‐Sánchez, Carlos Orús

Short summary

This paper introduces the "EPI Cube," a new taxonomy to classify Virtual, Augmented, and Mixed Reality technologies based on embodiment, presence, and interactivity, aiming to clarify their impact on customer experiences.

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Field: Human-Computer Interaction

Human-Computer InteractionComputer Science